Calls don’t come in evenly, they come in waves in the morning, at lunch and in the afternoon. It is hard to hire enough staff to handle the calls during those times. And after-hours calls go unanswered. BLiNk AI’s phone system never takes a break
BliNk AI connects to your DMS and uses caller ID to recognize the customer and their vehicle. There is no awkward and tedious “AI conversation” to get the customer’s name or vehicle.
The appointments in Gray were set by the dealership. The appointments in Blue were made by BLiNk AI. Truly filling the shop all day long. 80%of the afternoon appointments were made by BliNk AI. Eliminating long wait times in the morning and filling the shop in the afternoon
National data shows that 30% of service department calls go unanswered. BLiNk AI recognizes that a customer wanted to make a service appointment, but did not, and sends a text message to the customer with a calendar attached.
National data shows that 45% of service department calls are to check on the status of a vehicle in service. BLiNk AI connects to the DMS and can answer the customer’s question. “Good news (first name), your (model) is ready for pickup. If you still need to speak to someone, press 1”
Dare to Compare! Try our Web and Phone Schedulers, then use your phone to compare with your Dealership's website scheduler.
Founded in 2017 in Hong Kong, we are a technology company with headquarters in London, and are committed to bringing digital transformation to all insurance businesses.